Refund & Cancellation Policy

Last updated: June 29, 2026

This policy explains how cancellations and refunds work for the TezVid Pro subscription. Payments are processed securely through Razorpay.

1. Free Trial Before You Pay

TezVid offers a free tier so you can try the Service before subscribing. We encourage you to use it to confirm TezVid meets your needs before purchasing Pro.

2. Cancellation

You can cancel your Pro subscription at any time from your account or by emailing [email protected].
When you cancel, your subscription will not renew for the next billing cycle.
Your Pro features remain active until the end of the billing period you have already paid for.

3. Refunds

7-day satisfaction window: If you are not satisfied with Pro, you may request a full refund within 7 days of your first Pro payment, provided the account has not shown clear signs of abuse. Just email us — no complicated process.

Renewals: Charges for subsequent automatic renewals are generally non-refundable, since you can cancel before each renewal to avoid being billed. If a renewal was charged in error or you forgot to cancel, contact us within 7 days of the charge and we will review it in good faith.
Duplicate or accidental charges are fully refundable — contact us and we will resolve them quickly.
Service not delivered: If you were charged but never received Pro access due to a technical fault on our side, you are entitled to a full refund.

4. How to Request a Refund

Email [email protected] from the email address on your account, with your payment/transaction reference (from your Razorpay receipt) and the reason for the request.

5. Processing Time

Approved refunds are issued to your original payment method through Razorpay. Once approved, refunds are typically processed within 5–7 business days, though the exact time depends on your bank or card issuer.

6. Contact

Questions about billing or refunds? Reach us any time at [email protected]. We aim to respond within 24 hours.